Postage and Handling

How will my parcel be sent?  We use Australia post to deliver all orders. At checkout, you will be given the option of choosing either Standard Postage or Express Postage. This only applies to the postage option, NOT the processing time.  If you select Express Post, it WILL NOT mean your order will jump to the top of the line.  Choose your option carefully. This price includes the packaging of your ArnaDesigns products, post box/satchel and tracking.  

 

Townsville Local Pickup - This option applies to customers living in Townsville only.  You can choose this option upon checkout and no postage fee will be added to your order.  If you choose this option, please send us an email and we will provide details of the next available collection time and date. Note that collection times are subject to change and are only offered twice a week. There will only be two time options per week for pickup.  You will be required to pick up from our home at Wulguru.

If this does not suit you, we suggest choosing a postage option or calling in at the Renegade Handmade store at Warrina, where most of our products are available to buy.  Otherwise, pop in and see us at the markets.

 

How long will it take for my order to be processed?  Please allow up to 3-5 working days (excluding weekends and public holidays) for your order to be processed, packed and posted. We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service). Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing time and does not allow you to jump the cue.  Orders are processed in the order that we receive them. Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel. By fulfilling an order with ArnaDesigns you have acknowledged that you are aware of this information.